Member FAQs About GEHA's Dental Benefits and COVID-19

As your health partner, GEHA has made updates to our dental plans to help you during this time. We answer some of our members' frequently asked questions about these changes below.

  • What if I have a dental treatment that was in progress when dental offices closed?

    As dental offices reopen, many are prioritizing their patients with previously mid-progress treatment as they begin to reschedule routine dental care appointments. Contact your dentist for more information.
  • Are teledentistry services covered?

    Effective from March 1 through July 31, 2020 only, we will accept claims for an exam through a teledentistry consultation, only when required to determine a member’s need for emergency care. By allowing this additional consultation type during the COVID-19 timeframe, we are increasing the member maximum from two exams to three exams for 2020. This maximum can be met through any combination of allowed exam types, typically via routine cleaning/exam appointments.
  • What if I have more COVID-19 dental questions and want to speak to someone directly?

    You can call GEHA Customer Care at 877.434.2336 during our normal business hours, which are 7 a.m. to 7 p.m. Central time, Monday through Friday (except holidays). Or you can send an email to Customer Care using our secure Contact GEHA form.
  • What if my dental provider needs to consult a medical provider?

    While not currently a covered service, GEHA will allow a consultation with a medical health care professional from March 1, 2020 through July 31, 2020. Additionally, this will be a covered code beginning in 2021.
  • What if I am in the process of getting a dental implant?

    Implant services are limited to an annual maximum benefit of $2,500 per member, but, on the High Option only, we will rollover the unused maximum allowed benefit to 2021.
  • What if my dependent child’s coverage ended due to their age, while dental offices were closed?

    If your child’s coverage ends due to the dependent age cutoff from March 1 through July 31, 2020, we will extend their coverage through December 31, 2020.
  • Will GEHA be reducing or refunding member premiums due to dental offices being closed?

    All FEDVIP regulations still apply during this COVID-19 crisis, so GEHA is not allowed to reduce or refund premiums unless legislation is passed.